TERMS AND CONDITIONS
Company Name: Vimele Technical Solutions, S.L.
Details of the person in charge
Address: Parque Empresarial Táctica, Calle Carboners 12, 46980 Paterna – Valencia – Spain
Phone: 611446000
Email: info@vimele.com
https://www.vimele.com
CIF: B16675621
Company registered in the Mercantile Register of Valencia, in volume xxxx, book x, folio xxx, section x, page x-xxxxx
ABOUT US
Our facilities are located in the Parque Empresarial Táctica in the city of Paterna (Valencia).
ORDERS
Delivery times
Orders will be delivered within 24/48h. If, due to logistical problems, we are unable to deliver on these dates, the customer will be informed and given the option of making a credit note and refunding the purchase price.
How can I place an order?
Our online shop has been programmed to generate the automatic purchase of the products in our list. In any case, it will be convenient and agile communication by mail and / or phone.
About orders
Can I modify and/or cancel my order? Of course, an order is reversible, we all have the right to modify it.
I will receive notification of delivery date
We will send any notification or modification of your order to the email address or (alternatively) telephone number you provide when placing your order.
What should I do if there is a problem with my order?
Send us the incident by the quickest method of communication (e-mail, telephone, fax…) and we will resolve it quickly.
What happens if one of the products is out of stock or out of stock?
Our online product catalogue is always up to date. However, it is possible that there may be an unexpected stock shortage when a large order is placed. If this is the case, we will inform you when we receive your order so that, together, we can find an immediate and satisfactory solution for your interests.
PAYMENT METHODS
Available payment methods
Orders placed through the website vimele.com can be paid by bank transfer or credit card VISA and MasterCard.
When will my credit card be charged?
Since the payment is made directly by the bank with which we have contracted the secure payment server, the charge is made at the same time as the order is placed.
It is safe to pay by credit card
Payment by credit card is completely secure.
SHIPMENT OF ORDERS
Shipments will be made by private agency to any point of the national territory, being the estimated delivery time (except exceptions of 24-48 hours).
The price of the shipment will be informed at the time of contracting the product, in the event that the customer would like to use their own transport, or another delivery option, you must communicate via email and / or telephone at the time of the order to make the necessary adjustments.
In the case of collection from our premises, delivery must be agreed in advance (at least 24 hours in advance) in order to prepare the goods so that they can be delivered by a member of our team.
I must sign for the receipt of my order to the carrier.
The transport agencies always require the signature of the delivery note of the goods.
How do I calculate the shipping costs?
The system automatically adds a shipping charge based on the weight of the shipment and the final destination.
OUR PRODUCTS
All our products comply with the CE regulations in force for each of them.
The products listed are, for obvious reasons of space, limited. However, if you are interested in larger volumes, we can meet your needs and arrange delivery in the shortest possible time.
If you do not find in our list, within any family, a particular product, do not hesitate to inform us to see the possibility of managing it and see the possibility of giving them service.
RETURNS
Withdrawal
In accordance with the wording of art. 71 of the Consumer Law, the consumer has a period of fourteen (14) calendar days to exercise the right of withdrawal from the date of delivery of the order, without any apparent reason.
Vimele Technical Solutions S.L. will proceed to reimburse the full amount of the order placed by the consumer, unless the customer wishes us to take care of the collection of the products, in which case the return costs will be borne by the customer, except when the decision to return is the result of a non-conformity or a proven warranty problem. In this case, Vimele Technical Solutions, S.L. will proceed to exchange or refund the defective or non-conforming products free of charge.
The withdrawal can be formulated in writing by sending an email to info@vimele.com or a letter to Vimele Technical Solutions, S.L., Calle Carboners 12, – 46980 Paterna, Valencia, Spain. Form: withdrawal form.
As far as possible the products should be sent back in their original packaging to the address indicated on the return delivery note that will be provided to the customer. If the products are not returned in their original packaging, they may be subject to a depreciation in value in accordance with the provisions of art. 68 et seq. of the Consumer Act.
Upon receipt and verification of the products, Vimele Tecnical solutions, S.L. will reimburse the customer for the totality of the returned goods within 14 (fourteen) calendar days.
CONDITIONS OF SALE
I can modify and/or cancel my order
Of course an order is reversible, we all have the right to modify it.
I will receive notification of delivery date
We will send any notification or modification of your order to the email address or (alternatively) telephone number you provide when placing your order.
What should I do if there is a problem with my order?
Let us know the incident through the fastest method of communication (email, telephone, social networks, etc.) and we will resolve it quickly.
What happens if one of the products is out of stock or out of stock?
Our online product catalogue is always up to date. However, it is possible that there may be an unexpected stock shortage when a large order is placed. If this is the case, we will inform you when we receive your order so that, together, we can find an immediate and satisfactory solution for your interests.
